Refund policy

At Flour Covered, we are committed to delivering high-quality apparel and accessories you'll love. Due to the custom nature of our products, we do not offer returns or exchanges for size, color, preference variations, or buyer's remorse. However, we will gladly assist with any issues involving damaged or defective items.

 

Eligible Returns

We accept returns for items that arrive damaged or defective. We understand that receiving a damaged item can be frustrating, so please get in touch with us within 30 days of receiving your order.

 

How to Report an Issue

To initiate a return, please email us at hello@flourcovered.com with the following:

• Your order number
• A clear description of the issue
• Please ensure you include photos that clearly depict the damage or defect so we can assist you promptly.

 

Return Process

1. Once we approve your return request, you will get detailed instructions and the return address. Please note the return address is not our business address.
2. Return the item as instructed.

 

Resolution

For items confirmed to be damaged or defective, we will offer the following:

• A replacement product (subject to availability) 

                                                 OR 

• A full refund, depending on your preference.

 

No Exchanges

We do not offer exchanges for size, color, or other variations. To ensure the best fit, we highly recommend carefully reviewing our size charts and product descriptions before placing your order.

 

Your satisfaction is important to us. We strive to resolve any issues promptly. If you have questions or need help, please email us at hello@flourcovered.com. Thank you for supporting Flour Covered!